What can I use as proof of purchase?

You may use any of the following as proof of purchase:

Register receipt or e-receipt tax invoice
Beauty Loop account order history
Any other proof of purchase of the relevant product

What do you mean by ‘lightly sampled’?

‘Lightly sampled’ means a product may have some signs of minor wear or use, but must not be damaged unless you received the product in this condition.

I’ve received a product as a gift but it's not quite what I'm after. Can I return it?

Gifted products can be returned for an exchange or gift card within 90 days provided you have a gift receipt as your proof of purchase and the product is unused or only lightly sampled. Unfortunately, refunds are not available for gift returns. For consumer guarantees issues with gifted products, please see the 'Consumer guarantees' section above.

How will I receive my refund?

All refunds will be processed via the original payment method. If you would like to return a product that was purchased using a MECCA Gift Card, your refund will be credited in the form of another MECCA Gift Card. A MECCA Gift Card has no expiry. See MECCA Gift Card T&Cs for more information. Costs of delivery, if any, will not be included in the refund.

How long will my return take?

For returns via post, products are typically taking 7 to 10 business days to reach our warehouse. If you are in Australia: You will be able to track the delivery of your return via the Australia Post tracking number supplied when you book your return. If you are in New Zealand: We encourage you to use a tracked postal service so you can track the delivery of your return. Once our warehouse receives your return, it will be processed within 7 to 10 business days. Your bank may take a further 3 to 5 days to clear the funds back into your account. We apologise for any inconvenience this may cause, and we appreciate your patience as we work to process all returns as quickly as possible.

How do I return an item purchased with Afterpay?

In order to return an item purchased with Afterpay, you must check that you meet the above return conditions and, if so, you may return your item in-store or via post. For more information on Afterpay at MECCA, please see our Afterpay page.

How do I return an item purchased with Alipay?

In order to return an item purchased with Alipay, you must check that you meet the above return conditions and, if so: If you are in Australia: Please contact our Customer Care team here and we’ll help you place your return. If you are in New Zealand: You can make the return in person at any MECCA store.

What if my order contained an aerosol?

When purchasing aerosols online, please be aware that they must be returned or exchanged instore. For further information, please contact our Customer Care team here.

Customer Care

Returns and Exchanges

How to make a return

Consumer Guarantees

FAQs

Privacy